Cookie policy
MerciSam Cookie Policy
Effective Date: March 01, 2026
This Cookie Policy (hereinafter the « Cookie Policy ») explains what cookies are, how MerciSam (hereinafter « MerciSam, » « We, » « Our, » or « Us ») uses them on its web platform (hereinafter the « Platform » or the « Service »), and how You can manage Your cookie preferences.
We are committed to respecting Your privacy and being transparent about the use of tracking technologies.
- What is a Cookie?
A cookie is a small text file or tracer that is stored on Your device (computer, tablet, smartphone) when You visit a website.
It contains information about Your browsing and can be read by the web server that placed it. Cookies allow the website to « remember » Your actions or preferences over time, or to recognize You on subsequent visits.
Cookies can be:
- Session Cookies: They are temporary and are deleted as soon as You close Your web browser.
- Persistent Cookies: They remain on Your device for a defined period or until You manually delete them.
- First-Party Cookies: Placed directly by the website You are visiting (MerciSam).
- Third-Party Cookies: Placed by third-party services integrated into the website (e.g., Google Analytics, Calendly).
- How Does MerciSam Use Cookies?
We use cookies and similar technologies (such as web beacons, invisible pixels) for various purposes essential to the operation and improvement of Our Platform:
- To ensure the proper functioning of the Service: Necessary cookies are crucial to enable the basic functionalities of the Platform.
- To enhance Your user experience: Functional cookies remember Your preferences and facilitate Your navigation.
- To analyze Platform usage: Analytical cookies help Us understand how Users interact with Our Service, which pages are most visited, and identify issues.
- To optimize performance: Performance cookies allow Us to measure and improve the speed and efficiency of the Platform.
- For targeted communications: Advertising cookies allow Us to offer You personalized advertisements based on Your interests and browsing history, and to measure the effectiveness of Our campaigns.
- Managing Your Cookie Consent Preferences
In accordance with Quebec’s Law 25, We seek Your consent for the use of certain types of cookies. During Your first visit or at any time via a dedicated link on Our Platform, a cookie consent banner (or a preference center) will allow You to manage Your choices.
You will find below the categories of cookies We use. You can activate or deactivate each category (except necessary cookies) via Our consent management tool.
3.1. Categories of Cookies Used
- Necessary Cookies (Always Active)
- Description: These cookies are absolutely essential for the proper functioning of the Platform and cannot be deactivated. They enable basic functionalities such as page navigation, access to secure areas of the site, management of Your user session, authentication, and security. Without these cookies, the Platform would not function as intended. They do not store any personally identifiable information.
- Examples: Session cookies for login, security cookies.
- Functional Cookies (Can be Activated/Deactivated)
- Description: These cookies allow the Platform to remember Your choices (such as Your preferred language, Your region) and provide enhanced and more personalized features. They may also be used to perform certain third-party functionalities, such as sharing Platform content on social media platforms, collecting feedback, or integrating third-party services.
- Examples: Language preference cookies, form remembrance cookies, social media integration cookies.
- Analytical / Performance Cookies (Can be Activated/Deactivated)
- Description: These cookies are used to collect information on how visitors interact with the Platform, such as the number of visitors, the most visited pages, time spent on the Platform, bounce rate, and traffic source. This information helps Us understand and analyze the Platform’s key performance indicators, allowing Us to provide a better user experience and optimize content. The collected data is generally aggregated and anonymized.
- Examples: Google Analytics cookies.
- Advertising / Marketing Cookies (Can be Activated/Deactivated)
- Description: These cookies are used to offer You more relevant advertisements based on Your interests, the pages You have previously visited on Our Platform or on other sites. They are also used to limit the number of times You see an advertisement and to measure the effectiveness of advertising campaigns. They may be placed by Us or by third-party advertising networks.
- Examples: Retargeting cookies, conversion tracking cookies.
- Unclassified Cookies (Under Analysis)
- Description: This category includes cookies that are currently being analyzed and have not yet been classified into a specific category due to their uncertain nature or purpose at the time of the audit.